Troubleshooting Solutions

Logo not appearing in shipping form
PROBLEM: The customer's logo was not showing up in their shipping form. This particular factory has 2 different company names for 2 different lines of ...
Fri, 15 Nov, 2013 at 3:30 PM
Double Login
PROBLEM: users were being asked to enter their name and password more than once when using BizApp. SOLUTION: The login requirements can be changed under Sy...
Tue, 22 Oct, 2013 at 4:29 PM
Unable to create PDF reports
PROBLEM: Customer was unable to create a PDF file for a report.  SOLUTION: for BIRT reports, PDF output is an option, but that option is not availab...
Fri, 15 Nov, 2013 at 3:30 PM
account not moving to quickbooks correctly
PROBLEM: An account  was not carrying over to quickbooks correctly.  SOLUTION: This was resolved by going to system settings, account settings and ent...
Fri, 15 Nov, 2013 at 3:30 PM
Error on attempting to ship order
PROBLEM: Error on attempting to ship order SOLUTION: The user who set up this part did not select the correct unit of measure. Rather than 1 pound eac...
Tue, 20 May, 2014 at 1:46 PM
Unable to add parts to NPA
The NPA's are 'expecting'/requiring you to drag a part off of a Quote. Customer Product > Sales Tab > opened the Quote, repositioned t...
Tue, 22 Oct, 2013 at 4:35 PM
Customer with "&" in name causing errors
The "&" character is illegal in most operating systems for a file name. This client had problems when he used the character in a customer name...
Fri, 15 Nov, 2013 at 3:30 PM
Unable to connect to Quickbooks
An in application error was submitted with the line  BizAppRequestException:Can't connect to (ip address) The solution was to restart the Quickbooks B...
Fri, 15 Nov, 2013 at 3:30 PM
Error 500: Unable to load class for JSP
This error occurs when trying to run a custom BIRT Report and is most likely caused by a lack of memory.  Logging completely out of your BizApp ...
Fri, 15 Nov, 2013 at 3:30 PM
Scanned documents not available in BizApp
Issue:  User is able to scan a document to their hard drive and see the document through file explorer but the file is not visible when navigating from with...
Fri, 15 Nov, 2013 at 3:30 PM